Contact
Updated 1 November 2026
Who to ask, for what.
Payments and refunds
Payments on Hospita are taken through Razorpay. How visits, tests and plans are cancelled and refunded is on Cancellation and refunds; how each service is delivered, on Service delivery. For a payment or a refund, write with the booking number or the payment reference:
- Email: not yet published
Hospitals: sales and support
- Email: not yet published
Hospitals already on Hospita can also ask from their account.
Patients: ask your hospital first
Your visits, fees, refunds, prescriptions and reports are your hospital's, and it answers for them: contact it first, with your booking number. For your Hospita person, your health diary or who may see your record, use the Hospita app or write to us at the address below.
Legal and privacy requests
- Email: not yet published
To report a page on a hospital's website, use "Report this page" at its foot.
Complaints
A complaint about Hospita, about personal data, or about content on Hospita: raise a ticket from Support in Hospita, or write to [email protected]. A complaint is acknowledged within 24 hours and resolved within 15 days. Under India's Digital Personal Data Protection Act, 2023 you may take a complaint that is not resolved to the Data Protection Board of India.